NipponPly Industries Pvt Ltd
Effective Date: [ 2nd, July, 2024 ]
1. Introduction
At NipponPly Industries Pvt Ltd, we strive to provide high-quality products and services to our customers. We understand that sometimes you may need to return a product or request a refund. This Return and Refund Policy outlines the terms and conditions under which returns and refunds are processed.
2. Return Policy
2.1 Eligibility for Returns: To be eligible for a return, the following conditions must be met:
- The product must be unused and in the same condition that you received it.
- The product must be in its original packaging.
- The return request must be made within 30 days of the purchase date.
2.2 Non-Returnable Items: The following items are non-returnable:
- Custom-made or personalized products.
- Products that have been used, installed, or altered.
- Products not in their original condition or packaging.
2.3 Return Process:
- To initiate a return, please contact our customer service team at info@nipponply.com or +91-9377344005 / +91-9227537093.
- Provide your order number, the product(s) you wish to return, and the reason for the return.
- Our customer service team will provide you with instructions on how to return the product.
- Once your return is received and inspected, we will notify you of the approval or rejection of your return.
2.4 Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Refund Policy
3.1 Refund Eligibility: Refunds will be processed for eligible returns as described in Section 2. If your return is approved, a refund will be issued to your original method of payment.
3.2 Processing Time: Refunds will be processed within 7-10 business days after we receive and inspect the returned product. Please note that it may take additional time for the refund to appear on your account statement, depending on your payment provider.
3.3 Partial Refunds: In certain situations, only partial refunds may be granted (if applicable):
- Products with obvious signs of use.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged product for the same item, please contact us at info@nipponply.com or +91-9377344005 / +91-9227537093 with your order details and a description of the issue.
5. Cancellations
5.1 Order Cancellations: Orders can be cancelled before they are shipped. If you wish to cancel an order, please contact us as soon as possible at info@nipponply.com or +91-9377344005 / +91-9227537093. Once an order has been shipped, it cannot be cancelled, and you will need to follow the return process outlined in Section 2.
6. Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
NipponPly Industries Pvt Ltd
Website: www.nipponply.com
Phone: +91-9377344005 / +91-9227537093
Email: info@nipponply.com